Terms of Service

Agreement

These terms apply to all services provided by Sites By Jack ("we", "us", "our") to you ("the client"). By commissioning work or making a payment, you agree to these terms in full.

These terms form part of the agreement between us. Any project-specific details (scope, timeline, pricing) are agreed via email or quote document and form part of the overall agreement alongside these terms.

Services

Sites By Jack provides the following services:

• Custom website design and development
• Website redesigns and refreshes
• Website hosting and ongoing maintenance
• Search engine optimisation (SEO)
• Branding and logo design

The specific services, deliverables, and timelines for your project will be outlined in a quote or proposal sent before work begins. Work will not start until you have confirmed the quote and paid any required deposit.

Quotes and payment

Quotes

All quotes are valid for 30 days from the date they are issued. Quotes are based on the information provided at the time. If the scope of your project changes after a quote is accepted, we reserve the right to revise the price accordingly.

Deposit

A deposit of 50% of the agreed project fee is required before work begins. This deposit is non-refundable once work has started, as it covers the time and resources allocated to your project.

Final payment

The remaining balance is due on completion, before the website is made live or files are handed over. Final payment confirms your approval of the completed work.

Late payment

If payment is not received within 14 days of the invoice date, we reserve the right to pause or suspend the project until payment is made. We also reserve the right to charge statutory interest on overdue invoices under the Late Payment of Commercial Debts Act 1998.

Payment methods

We accept bank transfer. Payment details will be included on your invoice.

Revisions

Revision rounds included with each project are outlined in your quote. A revision is a set of changes communicated in a single round of feedback. Multiple separate rounds of feedback count as multiple revision rounds.

Revisions within scope are included at no extra charge. Changes that significantly alter the original brief, add new pages, or require significant additional design or development time may be quoted separately.

We aim to complete revision requests within 3 to 5 working days, depending on the complexity of the changes.

Your responsibilities

To keep your project on track, we ask that you:

• Provide all content (text, images, logos, branding materials) in a timely manner
• Respond to requests for feedback and approvals within a reasonable timeframe (typically 5 working days)
• Ensure that any content you provide does not infringe third-party intellectual property rights
• Obtain any necessary licences for images, fonts, or other assets you supply

Delays caused by late delivery of content or slow feedback may affect your project timeline. We are not responsible for delays resulting from your failure to provide required materials or approvals.

Intellectual property

Ownership after payment

Once final payment has been received in full, all intellectual property rights in the completed website design and code pass to you. You will have full ownership of your website files.

During the project

Until final payment is made, all work remains the intellectual property of Sites By Jack. We reserve the right to reclaim or take down any work that has been made live if an invoice remains unpaid after 30 days.

Portfolio use

We reserve the right to display your completed project in our portfolio and in marketing materials, unless you specifically request otherwise in writing before the project begins.

Third-party assets

Some projects may incorporate third-party fonts, icons, or libraries that carry their own licences. We will inform you of any such assets and ensure they are used in a manner consistent with their licence terms.

Website hosting

Where we provide hosting as part of a monthly plan, the following applies:

• Hosting plans are billed monthly and payment is due at the start of each month
• Either party may cancel the hosting arrangement with 30 days' written notice
• On cancellation, we will provide your website files so you can host them elsewhere
• We aim for maximum uptime but cannot guarantee 100% availability
• We are not responsible for downtime caused by third-party infrastructure providers

Content updates included in your hosting plan are for minor text and image changes. New pages, structural redesigns, or significant new features are quoted separately.

Limitation of liability

We take our work seriously and stand behind the quality of what we deliver. However, our liability to you is limited to the total amount you have paid us for the specific project in question.

We are not liable for:

• Loss of business, revenue, or profits arising from your website
• Loss of data caused by third-party hosting providers or actions outside our control
• Any indirect or consequential losses
• Errors in content you have provided and approved
• Issues arising from changes you or a third party make to your website after handover

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.

Confidentiality

We treat any information you share with us about your business as confidential. We will not disclose it to third parties without your permission, except where required by law.

We may occasionally work with trusted subcontractors to assist with specific aspects of a project. In such cases, they are bound by the same confidentiality obligations.

Termination

Either party may terminate the project by providing written notice. If you cancel after work has begun:

• The deposit paid is non-refundable
• If work completed exceeds the value of the deposit, a further invoice will be issued for time and work completed up to the point of cancellation
• Completed work up to that point remains our intellectual property unless the outstanding balance is paid

We reserve the right to terminate a project if a client's conduct is abusive, if payment obligations are not met, or if the project is used for any unlawful purpose.

Governing law

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or the services we provide will be subject to the exclusive jurisdiction of the courts of England and Wales.

We are always happy to resolve any issues informally in the first instance. Please contact us before pursuing any formal action.

Contact

If you have any questions about these terms, please get in touch: